1. Return Eligibility

Products are eligible for return if:

• Damaged
• Defective
• Wrong item delivered

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following are not returnable:

• Used products
• Customized items
• Hygiene-sensitive products (if applicable)

3. Return Process

To initiate a return:
Email us at: [support@lumayu.com]
Provide order ID and images of the product.

4. Refund Process

• Approved refunds will be processed within 7–10 working days.
• Refunds will be credited to the original payment method.

5. Exchange Policy

Exchanges are subject to product availability.

6. Cancellation Refund

If canceled before dispatch, full refund will be issued within 5–7 days.